Terms of service

Last updated: October 13, 2026

Overview

Welcome to Gozmax. The terms "we", "us", and "our" refer to Gozmax. Gozmax operates this online store and website, including all related information, content, features, tools, products, and services (the "Services"), to provide you with a shopping experience. Our store is powered by Shopify, which enables us to provide these Services.

These Terms of Service, together with the policies referenced herein, explain your rights and responsibilities when using our Services. Please read them carefully.

By visiting, browsing, or purchasing through our website, you agree to these Terms of Service and our Privacy Policy. Nothing in these Terms excludes or restricts your statutory rights under applicable UK consumer protection laws.

1. Access and Account

You must be legally capable of entering into a binding agreement to make purchases through our website.

When using our Services, you may be asked to provide information such as your name, email address, billing details, payment information, and delivery address. You agree that the information you provide is accurate, current, and complete.

You are responsible for maintaining the security of your account credentials and for activity carried out through your account. You must contact us promptly if you suspect unauthorised access to your account.

You may not sell, transfer, or assign your account to another person without our prior written consent.

2. Our Products

Gozmax sells home appliances and related products.

We make reasonable efforts to ensure that product descriptions, specifications, photographs, prices, and other information on our website are accurate and up to date.

Product colours and appearance may vary slightly depending on your screen and device settings. Such variations do not affect your statutory rights if a product is materially different from its description.

Product specifications, availability, and listings may change from time to time. We reserve the right to discontinue products or limit quantities where reasonably necessary and permitted by law.

Nothing in this section affects your rights if a product is faulty, not as described, or otherwise fails to meet the requirements of applicable consumer law.

3. Orders

When you place an order, you make an offer to purchase the selected products at the displayed price and under the applicable terms.

You will receive an order confirmation acknowledging receipt of your order. An order confirmation does not necessarily mean that your order has been accepted if our checkout process specifies that acceptance occurs later.

We reserve the right to decline or cancel orders where legally justified, including in cases of genuine pricing errors, suspected fraud, product unavailability, or other legitimate circumstances.

If we cancel an order after payment has been taken, we will arrange any refund required by law.

Please review your order carefully before submitting it. If you need to request a cancellation or change, contact us as soon as possible. We cannot guarantee changes once an order has entered processing or dispatch.

Your purchases are subject to our Returns & Refunds Policy, without limiting any statutory cancellation, refund, repair, or replacement rights you may have.

4. Prices and Billing

Product prices and applicable charges will be displayed during checkout before you complete your purchase.

Prices and promotions may change, but changes will not ordinarily affect an order already accepted by us, except where permitted by law or agreed with you.

Delivery charges and any other applicable fees will be displayed before you place your order. Any applicable taxes will be handled in accordance with the relevant pricing and tax requirements.

You agree to provide accurate and current payment and billing information. You confirm that you are authorised to use the payment method provided.

Payments may be processed by third-party payment providers under their applicable terms and security procedures.

Promotional offers may have additional terms and conditions, which will be made available where applicable.

5. Shipping and Delivery

We aim to dispatch and deliver orders within the timeframes stated on our website or communicated during checkout.

Delivery estimates are not guarantees unless expressly stated otherwise. If a delay occurs, we will take reasonable steps to communicate relevant information.

We are not responsible for delays caused by events beyond our reasonable control, but this does not remove our obligations under applicable consumer law.

For UK consumer orders, responsibility for goods generally remains with us until the goods come into the physical possession of you or a person you have identified to receive them, unless you independently arrange a carrier outside the delivery options we offer.

Please refer to our Shipping Policy for further details.

6. Intellectual Property

Unless otherwise stated, the content on our website, including text, graphics, logos, photographs, page layouts, and other materials, is owned by or licensed to Gozmax or the relevant rights holders.

You may access and use our website for personal, non-commercial shopping purposes.

You must not reproduce, distribute, modify, republish, or commercially exploit website content without the necessary permission, except where permitted by law.

Product names, logos, and trademarks belonging to manufacturers or other third parties remain the property of their respective owners. Purchasing a product does not transfer intellectual property rights in that product to you.

7. Optional Tools and Services

Our website may provide access to tools, applications, or services supplied by third parties.

These services may be subject to separate terms and privacy policies. We do not control every aspect of third-party services and cannot guarantee their uninterrupted availability.

Nothing in this section excludes liability that cannot legally be excluded or affects your rights concerning products or services purchased directly from Gozmax.

8. Third-Party Links

Our website may contain links to third-party websites or services for your convenience.

We do not control independent third-party websites and are not responsible for their content, policies, or practices. You should review their terms and privacy policies before using their services.

This section does not affect any rights you may have against Gozmax under applicable law.

9. Relationship with Shopify

Our store is hosted by Shopify, which provides the ecommerce platform that enables us to sell our products and operate our Services.

Purchases made through our store are transactions with Gozmax, not Shopify, unless expressly stated otherwise.

Shopify may process personal information in connection with hosting, securing, and improving its platform. For further details, please review our Privacy Policy and Shopify's Privacy Policy.

10. Privacy Policy

Our Privacy Policy explains how we collect, use, store, and disclose personal information when you use our website or purchase products.

By using our Services, you acknowledge that your personal information will be handled as described in our Privacy Policy and in accordance with applicable data protection law.

Please review our Privacy Policy for further information.

11. Feedback and Reviews

If you submit product reviews, suggestions, or other feedback, you confirm that you have the necessary rights to provide that content and that it does not unlawfully infringe another person's rights.

You grant Gozmax a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, and distribute your feedback for purposes related to operating, improving, and promoting our Services, subject to applicable law.

We may remove or decline to publish content that is unlawful, fraudulent, abusive, misleading, or otherwise violates our policies.

You remain responsible for the content you submit. We will not use this section to misrepresent reviews or conceal material information where prohibited by law.

12. Errors, Inaccuracies, and Omissions

Occasionally, our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, availability, shipping charges, or delivery estimates.

We reserve the right to correct errors and update information where appropriate.

If an error affects an order you have placed, we will contact you where reasonably practicable and explain the available options. We will not use this section to remove any rights you have under applicable consumer law.

Where an order is cancelled, any required refund will be provided in accordance with applicable law.

13. Prohibited Uses

You may use our Services only for lawful purposes.

You must not:

• Violate applicable laws or regulations.

• Infringe our intellectual property rights or those of third parties.

• Submit false, misleading, fraudulent, or unauthorised information.

• Use our website to distribute malware, viruses, or other harmful code.

• Attempt to gain unauthorised access to our systems, accounts, or data.

• Interfere with the operation, security, or availability of our website.

• Collect or misuse other customers' personal information.

• Use our Services to send spam, conduct fraud, or engage in unlawful activity.

• Use automated tools to access or extract website data in a way that violates applicable law or our reasonable technical restrictions.

We may suspend or restrict access to our Services where reasonably necessary and legally permitted if these Terms are breached.

14. Automated Access and Agents

Automated software, bots, and agents may access or interact with our Services only where permitted by applicable law and our technical restrictions.

Where identification or other safeguards are reasonably required, automated systems must not misrepresent their identity, circumvent access controls, bypass security measures, or interfere with the operation of our Services.

We may take reasonable technical measures to manage automated access and protect our website, customers, and systems.

15. Termination

We may suspend or terminate access to an account or our Services where reasonably necessary, including in cases of fraud, security risks, unlawful activity, or material breaches of these Terms.

Any action we take will be subject to applicable law and will not remove rights that have already accrued to you.

Provisions that by their nature should continue after termination, including intellectual property, liability, privacy, and dispute-related provisions, will remain effective to the extent applicable.

16. Disclaimer of Warranties

We make reasonable efforts to maintain our website and provide accurate product information.

However, we do not guarantee that access to our website will always be uninterrupted, error-free, or available at all times.

To the extent permitted by law, certain website services and information may be provided on an "as available" basis.

Nothing in these Terms excludes or limits your statutory rights relating to product quality, fitness for purpose, conformity with description, delivery, cancellation, refunds, or other consumer protections that apply under UK law.

17. Limitation of Liability

Nothing in these Terms excludes or limits liability for matters that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that applicable law prohibits us from excluding.

Subject to the preceding paragraph, Gozmax will be liable in accordance with applicable law for losses arising from our breach of contract, negligence, or other legally actionable conduct.

We are not responsible for losses that could not reasonably have been foreseen when the relevant contract was formed, to the extent permitted by law.

Nothing in this section limits your statutory rights as a consumer or our obligations concerning products supplied to you.

18. Indemnification

Nothing in these Terms requires a consumer to indemnify Gozmax for losses in a manner that would be unfair or unenforceable under applicable law.

Where you use our Services unlawfully or breach these Terms, we reserve any remedies available to us under applicable law.

19. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Any invalid provision will be interpreted or limited to the minimum extent necessary to make it enforceable, where legally permitted.

Nothing in this section overrides mandatory consumer protection rights.

20. Waiver and Entire Agreement

If we do not exercise a right under these Terms immediately, this does not mean that we waive that right.

These Terms and the policies incorporated into them govern your use of our Services, together with any additional terms expressly agreed between you and Gozmax.

Where applicable law provides otherwise, mandatory legal requirements will prevail over conflicting provisions in these Terms.

21. Assignment

You may not transfer your rights or obligations under these Terms without our prior written consent, except where applicable law permits otherwise.

We may transfer our rights or obligations where legally permitted, provided that doing so does not unlawfully reduce your rights or protections as a consumer.

22. Governing Law

These Terms are governed by the laws applicable to Gozmax's business and the relevant transaction, subject to mandatory consumer protection laws.

If you are a UK consumer, nothing in this section deprives you of protections available under mandatory UK law or prevents you from bringing proceedings in a court where you are legally entitled to do so.

The appropriate governing law and jurisdiction should be confirmed against Gozmax's actual business establishment and applicable legal requirements.

23. Translations

If these Terms are translated into another language, the different versions should be interpreted consistently wherever reasonably possible.

If an inconsistency cannot be resolved, the applicable legal requirements and any valid agreement between the parties will determine which version applies.

Nothing in this section restricts a consumer's statutory rights.

24. Headings

Headings are included for convenience and do not affect the interpretation of these Terms.

25. Electronic Communications

By using our Services or placing an order, you agree that we may send electronic communications relating to your purchases, account, deliveries, returns, and other service-related matters.

You are responsible for keeping your contact information current so that we can communicate with you when necessary.

Marketing communications will be sent in accordance with applicable law and your communication preferences.

26. Changes to These Terms

We may update these Terms from time to time to reflect changes to our operations, services, or legal obligations.

The latest version will be published on this page with an updated date.

Where required by law, we will provide notice of material changes. Changes will not retrospectively remove rights you have already acquired under an existing contract.

27. Contact Information

If you have questions about these Terms of Service, please contact us:

Store name: Gozmax

Email: contact@Gozmax.shop

Please use this email address for questions concerning orders, products, returns, or these Terms.