Frequently Asked Questions (FAQ)

Welcome to the Gozmax Help Centre. Here you'll find answers to common questions about our home appliances, ordering process, delivery, returns, and customer support.

If you need further assistance, our team is here to help.

1. Orders & Payments

How do I place an order?

Browse our collection, select the appliance you want, add it to your basket, and proceed to checkout. Enter your delivery details, choose an available payment method, and complete your purchase.

You should receive an order confirmation by email after placing your order.

Can I change or cancel my order?

If you need to change or cancel an order, contact us as soon as possible at contact@Gozmax.shop.

We cannot guarantee changes or cancellations once an order has entered processing or has been dispatched. Your statutory cancellation rights remain unaffected.

What payment methods do you accept?

Available payment methods are displayed at checkout. Accepted options may include debit cards, credit cards, and other payment services supported by our store.

I haven't received my order confirmation. What should I do?

First, check your spam or junk folder. If you still cannot find your confirmation, contact us with the email address used at checkout so we can help locate your order.

2. Shipping & Delivery

Where does Gozmax deliver?

We currently offer delivery within the United Kingdom, including England, Scotland, and Wales. Please check availability for your delivery address at checkout.

Is shipping free?

We offer free standard tracked delivery on eligible orders within the United Kingdom. Any applicable delivery charges will be displayed at checkout before you complete your purchase.

How long does delivery take?

Our estimated delivery timeframe is 6–11 business days in total:

• Order processing: 1–3 business days.
• Shipping and transit: 5–8 business days.

These are estimates and may vary due to carrier delays, public holidays, weather, or other circumstances.

Will I receive tracking information?

When tracking information is available, it will be provided after your order has been dispatched.

Please allow some time for the carrier's tracking system to update after the package enters its network.

What should I do if my order hasn't arrived?

If your order has not arrived within the estimated timeframe, contact us at contact@Gozmax.shop with your order number. We will help you investigate the delivery status.

What if my appliance arrives damaged?

Please contact us as soon as reasonably possible and provide your order number, a description of the damage, and clear photographs of the appliance and packaging where applicable.

Our team will review the issue and explain the appropriate next steps.

3. Products & Product Information

How can I find the right appliance for my home?

Review the product description, dimensions, capacity, energy information, and technical specifications before ordering. Check that the appliance is suitable for your available space and installation requirements.

If you need additional information, contact our support team before purchasing.

Are your appliances energy-efficient?

We aim to offer modern appliances with efficient performance and useful energy-saving features. Energy ratings and consumption vary by model, so please refer to each product's specifications for accurate information.

Do your appliances come with a manufacturer's warranty?

Warranty coverage depends on the product and its applicable terms. Please check the individual product listing or contact us to confirm the coverage available for your chosen appliance.

Where a product is advertised with a 2-year guarantee, the applicable guarantee terms will explain the coverage and how to make a claim. Your statutory consumer rights remain unaffected.

Do appliances include installation?

Installation and removal of old appliances are not included unless explicitly stated on the relevant product page or at checkout. Please check the product details before ordering.

Do you sell replacement parts or accessories?

Availability depends on the product and the parts required. Contact us with your appliance model and the part you need, and we will advise you on the available options.

4. Returns, Refunds & Exchanges

Can I return an appliance?

Our policy provides a 30-day return period for eligible products. Please contact us before returning an item so we can provide the correct instructions.

Your statutory cancellation and consumer rights under UK law remain unaffected.

How do I request a return?

Email contact@Gozmax.shop and include:

• Your order number.
• The email address used for your purchase.
• The reason for your return.
• Relevant photographs, where applicable.

Please wait for our instructions before shipping the product back.

Can I return an appliance after opening the packaging?

Return eligibility depends on the circumstances and applicable law. You may generally inspect goods as you would in a physical shop, but handling beyond what is necessary to establish their nature, characteristics, and functioning may affect the amount refundable in certain circumstances.

Please contact us before returning an opened or used appliance.

How long do refunds take?

Once an approved return has been received and assessed, our policy provides for applicable refunds to be processed within 10 days, subject to statutory requirements.

Refunds are generally issued to the original payment method. Your bank or payment provider may require additional time to make the funds available.

Can I exchange an appliance?

Exchanges may be available for eligible products, subject to stock availability. Contact us before sending your item back so we can explain the available options.

Are there any restocking fees?

Gozmax does not charge restocking fees or additional return processing fees for approved returns under our stated policy. Any deduction permitted by law, such as for diminished value caused by unnecessary handling, will be handled in accordance with applicable requirements.

5. Customer Support

How can I contact Gozmax?

You can reach our customer support team by email:

Email: contact@Gozmax.shop

For order-related enquiries, include your order number so we can assist you more efficiently.

When will I receive a response?

We aim to respond to customer enquiries as quickly as possible during our normal support hours.

Where can I find your store policies?

You can review our policies on the website:

• Shipping Policy: /policies/shipping-policy
• Returns & Refunds Policy: /policies/refund-policy
• Privacy Policy: /policies/privacy-policy
• Terms of Service: /policies/terms-of-service

Still Have Questions?

We want your shopping experience with Gozmax to be straightforward and convenient.

If you cannot find the answer you're looking for, contact us at contact@Gozmax.shop, and our team will be happy to assist you.

Gozmax — Smarter Appliances. Better Everyday Living.