Returns & Refunds Policy

At Gozmax, we want you to feel confident when shopping with us. If you need to return an eligible item, we aim to make the process simple and straightforward.

30-Day Returns

Eligible items may be returned within 30 days of delivery, subject to the conditions outlined in this policy.

To start a return, please contact us within 30 days of receiving your order and provide your order number and the reason for your return.

Your statutory rights under UK consumer law remain unaffected by this policy.

Exchanges

We offer exchanges for eligible items, subject to product availability.

If you would like to exchange an item, please contact us before sending it back so we can provide the appropriate instructions.

Returns by Mail

Eligible returns are handled by mail. Please contact our customer support team before returning an item to receive the correct return instructions.

A prepaid return shipping label will be provided where applicable. Please do not send items to an address other than the designated return address supplied by our team.

Return Conditions

To help us process your return, items should, where reasonably possible:

• Be returned in their original condition.
• Include the original packaging, accessories, manuals, and other supplied components.
• Be accompanied by proof of purchase or the original order number.

For electrical appliances, please ensure the item is safely disconnected, emptied, and prepared for return in accordance with the manufacturer's instructions, where applicable.

You may inspect goods as you would reasonably be permitted to do in a physical shop. However, where a return involves handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods, deductions may be permitted by law in certain circumstances.

These conditions do not limit your statutory rights regarding faulty, damaged, misdescribed, or incorrectly supplied goods.

Damaged, Faulty, or Incorrect Orders

If your order arrives damaged, faulty, incomplete, or different from what you ordered, please contact us as soon as reasonably possible.

Please provide the following information to help us investigate:

• Your order number.
• The email address used to place the order.
• Clear photographs of the item and its packaging, where applicable.
• A description of the issue.

Our team will review your request and explain the appropriate next steps. Depending on the circumstances and your legal rights, this may include a repair, replacement, refund, or another appropriate resolution.

Your statutory rights under UK consumer law are not affected by this policy.

Restocking Fees

Gozmax does not charge restocking fees or additional return processing fees for approved returns under this policy.

Where permitted by applicable law, other deductions, such as those arising from diminished value caused by unnecessary handling, may apply.

Refunds

Once an approved return has been received and assessed, applicable refunds will be processed within 10 days.

Refunds will generally be issued to the original payment method used for the purchase.

The time required for the funds to appear in your account may vary depending on your bank or payment provider.

Where UK consumer law specifies a different refund deadline or requires a refund before a returned item is received, the applicable legal requirements will take precedence.

How to Request a Return

To request a return, refund, or exchange, please contact our customer support team and include:

• Your order number.
• The email address used for your order.
• The reason for the return.
• Photographs of the item or packaging, where relevant.

Please wait for our instructions before shipping your item back.

Contact Us

Gozmax Customer Support

Email: contact@Gozmax.shop

For questions about returns, refunds, exchanges, or damaged orders, please contact us using the email address above.