Privacy Policy

Last updated: October 13, 2026

Gozmax operates this online store and website, including all related information, content, features, products, and services (the "Services"), to provide customers with a convenient shopping experience. Our store is powered by Shopify, which enables us to provide these Services.

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, make a purchase, create an account, or communicate with us.

By using our Services, you acknowledge that you have read this Privacy Policy. We process your personal information in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, where applicable.

1. Personal Information We Collect

The personal information we collect depends on how you interact with our Services. It may include the following categories:

• Contact information: Your name, billing address, delivery address, email address, and telephone number.

• Payment information: Payment method, transaction details, payment confirmations, and related billing information. Payments may be processed by third-party payment providers.

• Account information: Your username, password, account preferences, and settings, where you create an account.

• Order information: Products you view, add to your basket, purchase, return, exchange, or cancel, together with your order history.

• Customer communications: Information you provide when contacting our customer support team or submitting an enquiry.

• Device information: Your IP address, browser type, device characteristics, network information, and other technical identifiers.

• Usage information: Information about how you navigate and interact with our website, including pages visited and interactions with products and features.

2. How We Collect Personal Information

We may collect personal information through the following sources:

• Directly from you: When you place an order, create an account, complete a form, subscribe to marketing communications, or contact us.

• Automatically through our website: Through cookies, pixels, server logs, and similar technologies, subject to applicable consent requirements.

• From service providers: From companies that help us operate our website, process payments, analyse website activity, provide customer support, and deliver orders.

• From third parties: From payment providers, advertising partners, and other relevant business partners, where permitted by law.

3. How We Use Your Personal Information

We use your personal information for the following purposes:

Order Processing and Fulfilment

We process your information to accept and manage orders, process payments, arrange deliveries, provide order confirmations, manage returns and refunds, and respond to questions about your purchases.

Customer Support

We use your information to respond to enquiries, investigate order issues, resolve complaints, and provide after-sales assistance.

Website Operation and Improvement

We use relevant information to maintain our website, remember preferences, understand how customers use our Services, improve functionality, and enhance the shopping experience.

Marketing and Advertising

Where permitted by law and, where required, with your consent, we may use your information to send promotional communications and display advertisements for products that may interest you.

You can unsubscribe from marketing emails at any time using the unsubscribe link provided in the email. You may also contact us to request that we stop sending you marketing communications.

Security and Fraud Prevention

We may process information to verify transactions, protect customer accounts, detect fraudulent activity, prevent unauthorised access, and safeguard our business and customers.

Legal and Regulatory Compliance

We may use and retain personal information when necessary to comply with legal obligations, respond to lawful requests, establish or defend legal claims, and enforce our policies.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate essential store functions, remember preferences, analyse website performance, and support advertising.

Some cookies are necessary for the website to function properly. Other cookies, including certain analytics and advertising cookies, may require your consent before they are activated.

Where required by UK law, we will seek your consent before placing non-essential cookies or using similar technologies. You can manage your preferences through the cookie settings available on our website, where provided, and through your browser settings.

Disabling certain cookies may affect the availability or functionality of some website features.

5. How We Share Personal Information

We may share personal information with third parties when necessary for the purposes described in this Privacy Policy, including:

• Shopify: To host and operate our online store and provide relevant ecommerce services.

• Payment providers: To process payments, verify transactions, and help prevent fraud.

• Shipping and fulfilment providers: To prepare, dispatch, and deliver your orders and manage returns.

• Technology and analytics providers: To maintain our website, analyse performance, and provide technical support.

• Advertising and marketing partners: To support marketing activities, subject to applicable law and consent requirements.

• Professional advisers and authorities: Where necessary for legal compliance, accounting, dispute resolution, or the protection of our rights.

• Business transaction participants: In connection with a merger, restructuring, sale of assets, or similar business transaction, where legally permitted.

We do not disclose personal information to third parties indiscriminately. Service providers receiving information are expected to handle it in accordance with applicable legal requirements and their relevant contractual obligations.

6. Shopify and Third-Party Services

Our store is hosted by Shopify. Information submitted through our website may be processed by Shopify and other service providers to operate the store, complete transactions, and provide related services.

Some providers may process personal information outside the United Kingdom. Where applicable, appropriate safeguards will be used for international transfers in accordance with data protection law.

Third-party websites or services linked from our website may have their own privacy policies. We are not responsible for the privacy practices of independent third-party websites, and we encourage you to review their policies before providing personal information.

For further information about Shopify's privacy practices, please visit the Shopify Privacy Policy.

7. Data Retention and Security

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer support, accounting, legal compliance, dispute resolution, and fraud prevention.

The retention period depends on the type of information, the purpose of processing, and any applicable legal requirements.

We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Privacy Rights

Depending on the circumstances and applicable law, you may have the right to:

• Access: Request a copy of the personal information we hold about you.

• Rectification: Ask us to correct inaccurate or incomplete personal information.

• Erasure: Request deletion of your personal information where the legal requirements are met.

• Restriction: Ask us to restrict certain processing activities.

• Data portability: Request a copy of certain information in a portable format, where applicable.

• Object: Object to certain types of processing, including direct marketing.

• Withdraw consent: Withdraw consent where we rely on consent as the legal basis for processing.

• Complain: Lodge a complaint with the relevant data protection authority.

These rights are subject to applicable legal conditions and exceptions.

To exercise your rights, contact us at contact@Gozmax.shop. We may need to verify your identity before responding to your request.

You also have the right to complain to the UK Information Commissioner's Office (ICO) if you believe your personal information has been handled unlawfully.

You can visit the ICO website for further information.

9. Marketing Communications

If you subscribe to our marketing communications, we may send you updates about products, offers, and promotions where permitted by law.

You can opt out of marketing emails at any time by clicking the unsubscribe link in the relevant email or contacting us directly.

Even if you opt out of marketing communications, we may continue to send essential transactional messages, such as order confirmations, delivery updates, refund notifications, and important account information.

10. Children's Privacy

Our Services are not intended for children to use independently to make purchases or provide personal information.

We do not knowingly collect personal information from children where doing so would be contrary to applicable law. If you believe a child has provided us with personal information unlawfully, please contact us so we can review the matter and take appropriate action.

11. International Data Transfers

Gozmax may use service providers that store or process personal information outside the United Kingdom.

Where a transfer is subject to UK data protection law, we will use an applicable lawful transfer mechanism and appropriate safeguards where required.

These safeguards may include the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses, or another recognised transfer mechanism, where appropriate.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, service providers, or legal obligations.

Any revised version will be published on this page with an updated "Last updated" date. Where required by law, we will provide additional notice or obtain consent for material changes.

13. Contact Us

If you have questions about this Privacy Policy, how we process your personal information, or how to exercise your privacy rights, please contact us:

Store name: Gozmax

Email: contact@Gozmax.shop

Please include sufficient information for us to understand your enquiry. Do not send passwords or full payment card details by email.