Shipping Policy

At Gozmax, we want your order to arrive safely and within the estimated delivery timeframe. This policy explains how we process, ship, and deliver orders placed through our online store.

Where We Ship

We currently ship orders within the United Kingdom.

Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully completed.

Processing time refers to the time required to prepare your order before it is handed over to the shipping carrier.

Orders may take longer to process during public holidays, peak shopping periods, or circumstances beyond our reasonable control.

Shipping and Delivery Time

Once your order has been processed and handed over to the shipping carrier, delivery generally takes 5–8 business days.

Estimated Total Delivery Time

• Order processing: 1–3 business days
• Shipping and transit: 5–8 business days
• Estimated total delivery: 6–11 business days

Delivery times are estimates and may vary due to carrier delays, weather conditions, public holidays, or other circumstances outside our reasonable control.

We will communicate relevant delivery updates where necessary. Nothing in this policy limits your statutory rights if your order is delayed or not delivered within the legally applicable timeframe.

Free Shipping

We offer free standard shipping on eligible orders within the United Kingdom.

Eligible orders will not incur an additional standard shipping charge at checkout. Any applicable delivery charges for excluded products or services will be clearly displayed before you complete your purchase.

Order Tracking

When tracking information is available, it will be provided after your order has been dispatched.

Please allow some time for tracking information to become available or update after your package enters the carrier's system.

If you have not received tracking information or need assistance locating your order, please contact our customer support team.

Delivery Issues

If your package arrives damaged, an item is missing, your order has not arrived, or you experience another delivery issue, please contact us as soon as reasonably possible.

To help us investigate, please provide:

• Your order number.
• The email address used to place your order.
• A description of the delivery issue.
• Clear photographs of the packaging and item, where applicable.

Our team will review the information and advise you on the appropriate next steps.

Contact Us

If you have questions about shipping, delivery estimates, tracking, or a delivery issue, please contact us:

Store: Gozmax

Email: contact@Gozmax.shop